Policies
Appointments
- To guarantee availability for your next appointment, please schedule prior to leaving the salon.
- In order to ensure you receive your full service, we ask that you arrive on time. We will do all we can to accommodate guests running late, however appointments may need to be rescheduled for a later time.
Cancellation and No Show Policy
To reserve future appointments, our updated booking system now requires a valid credit card on file. We kindly ask that you ensure your credit card information is current. This update will help us provide a seamless booking experience and uphold our policies.
Appointments canceled within 24 hours or missed without notice (no-show) will incur a charge of 50% of the booked service fee. This policy is designed to compensate the salon for lost time and revenue that could have been used to accommodate other clients.
Thank you for your understanding and cooperation!
Cell Phones
- Cell phones may be left on “silent” or “vibrate” in the salon. However, to ensure you receive the best experience, we ask that all calls be completed before or after your appointment.
Services
- Our team of professionals supports one another. If you wish to experience another professional’s services, please feel free to do so without concern or hesitation.
- R!ah reserves the right to refuse service to anyone.
Gratuities
- Tipping is at the discretion of clients. Gratuities can be added to all forms of payment.
- Please note, gift certificates do not include gratuity unless otherwise noted.