Policies

Appointments

• To guarantee availability for your next appointment, please schedule prior to leaving the salon.
• In order to ensure you receive your full service, we ask that you arrive on time. We will do all we can to accommodate guests running late, however appointments may need to be rescheduled for a later time.

Cancellation and No Show Policy

Our time spent with you is very important to us. We value you, your time and certainly your choice to do business with us.  Please understand that when you cancel/reschedule last minute or no show, it is difficult to fill your appointment time with another guest who is on our waitlist.  Appoints cancelled less than 24 hours in advance or no showed will be charged 50% of the service booked.

If you are Covid positive, may reschedule your appointment one time without incurring a charge.

With our updated booking system, a appointments will require a credit card to reserve your appointment.

Thank you for understanding, we look forward to serving you.

Cell Phones

• Cell phones may be left on “silent” or “vibrate” in the salon. However, to ensure you receive the best experience, we ask that all calls be completed before or after your appointment.

Services

• Our team of professionals supports one another. If you wish to experience another professional’s services, please feel free to do so without concern or hesitation.
• R!ah reserves the right to refuse service to anyone.

Gratuities

• Tipping is at the discretion of clients. Gratuities can be added to all forms of payment.
• Please note, gift certificates do not include gratuity unless otherwise noted.