Policies

Appointments

• To guarantee availability for your next appointment, please schedule prior to leaving the salon.
• In order to ensure you receive your full service, we ask that you arrive on time. We will do all we can to accommodate guests running late, however appointments may need to be rescheduled for a later time.

Cancellations

• Cancellations must be made 24 hours prior to a scheduled appointment.
• Following two missed appointments, we do require all following appointments to be guaranteed.
• Appointment guarantees can be made using a credit card.
  Missed appointments, after two previous, will be charged one half of all services scheduled.

Cell Phones

• Cell phones may be left on “silent” or “vibrate” in the salon. However, to ensure you receive the best experience, we ask that all calls be completed before or after your appointment.

Services

• Our team of professionals supports one another. If you wish to experience another professional’s services, please feel free to do so without concern or hesitation.
• R!ah reserves the right to refuse service to anyone.

Gratuities

• Tipping is at the discretion of clients. Gratuities can be added to all forms of payment.
• Please note, gift certificates do not include gratuity unless otherwise noted.